Refund policy
Refund Policy
We want you to be completely satisfied with your Pure Compress bamboo compression technology products. If you are not satisfied with your purchase, we offer a 30-day refund policy from the date of delivery.
30-Day Money-Back Guarantee
You may request a full refund within 30 days of receiving your order, provided the product is unused and in its original, resalable condition with all packaging and accessories intact.
Refund Conditions
- Products must be unused and unwashed
- Original packaging and tags must be intact
- All accessories and components must be included
- Proof of purchase is required
- The refund request must be submitted within 30 days of delivery
Refund Process
To request a refund, please contact us at supportpurecompress@gmail.com with your order number and reason for return. We will provide you with shipping instructions and process your refund within 7-10 business days of receiving the returned item.
Non-Refundable Items
The following items are not eligible for refund:
- Products purchased during special promotional sales marked as final sale
- Damaged or worn items caused by customer misuse
- Products returned without original packaging or documentation
- Items returned after 30 days from delivery date
- Custom or personalized orders
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product or our error.
Questions?
For refund questions, contact supportpurecompress@gmail.com. We respond within 24-48 hours.
